Return Policy

Boost Mobile devices purchased through my.boostmobile.com may be returned within 7 days of purchase, subject to the policies, terms and procedures listed in this Return Policy (“Policy”). Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of this Policy are subject to change. This Policy applies only to Boost Mobile wireless products purchased from www.boostmobiletx.com.

Return Requirements

Devices must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

• Wireless device (e.g., handset, mobile broadband device, etc.)
• Activation Card (if applicable)
• All Accessories
• Charger
• SIM Card (if applicable)
• Battery
• Documentation (e.g., manuals, activation guides, etc.)

Return Instructions for Orders Placed Online

Call One of our Boost Mobile Store Representative at (210-997-5956) to request the return provide the order number, after we confirm the return, Ship the device and all original package contents to the following address:

2927 Nogalitos St

San Antonio, TX 78225

Note

1. We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service).

2. This address is ONLY intended for product returns. No written correspondence should be sent to this address.

3. Boost Mobile(M R Mobile Ventures LLC) will not accept packages that arrive “postage due.”

4. Boost Mobile(M R Mobile Ventures LLC) is not responsible for lost or mishandled packages.

Other Conditions

Products returned that do not comply with this Policy, including products returned more than 7 days after purchase, will not qualify for a refund and may be shipped back to you at your expense. Please refer to the warranty provided with your product for instructions if your product is subject to a manufacturer’s warranty and you wish to make a claim under that warranty. any fees charged to a plan

NO EXCHANGES

Boost Mobile(M R Mobile Ventures LLC) does not exchange products purchased through boostmobiletx.com. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through www.boostmobiletx.com Please allow up to 14 Days to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.