To be eligible for unlocking, the phone must meet the following criteria:
If the phone meets these requirements, customers can call Boost Mobile customer service at 1-833-50-BOOST (833-502-6678) to request an unlock.
Boost Mobile will guide the customer through the process, which can take up to two business days to complete.
Note: cancelling your service will not count towards your 12 months, that means if you decided to cancel your service after 10 months and you tried to unlock your phone after 2 months following to that, Boost Mobile Won't be able to unlock your phone.
For more questions about this matter please call our Customer Service at 1-833-502-6678